Kaiyo Ventures Refund and Returns Policy

Effective Date: June 9, 2024

Welcome to Kaiyo Ventures! Your satisfaction is our priority, and we strive to provide you with the best digital products and services. Please read our refund and returns policy carefully before making a purchase. By purchasing our digital products and services, you agree to the terms outlined below.

1. Digital Products
Kaiyo Ventures offers a variety of digital products including, but not limited to, e-books, software, courses, and downloadable content. Due to the nature of digital products, all sales are final, and we cannot accept returns once the product has been delivered.

2. Services
Kaiyo Ventures also provides services such as website design, development, and other digital services. Due to the custom nature of these services, we cannot accept returns once the service has been rendered.

3. Refund Eligibility
We understand that there may be exceptional circumstances where you might require a refund. Refunds for digital products and services will only be considered under the following conditions:

Digital Products:
– Defective Products: If the digital product you purchased is defective or not as described, you may be eligible for a refund. Proof of defect must be provided.
– Non-Delivery: If you did not receive the digital product you purchased, please contact us within 7 days of purchase to resolve the issue.
– Technical Issues: If you encounter technical issues that prevent you from accessing or using the digital product, and our support team is unable to resolve these issues, you may be eligible for a refund.

Services:
– Non-Delivery: If we fail to deliver the service as agreed upon, you may be eligible for a refund.
– Quality Issues: If the delivered service does not meet the agreed-upon specifications or quality standards, you may be eligible for a refund. Proof of issues must be provided, and a request must be made within 7 days of service completion.

4. Refund Request Process
To request a refund, please follow these steps:
1. Contact Us: Send an email to [info@kaiyo-ventures.com] with your order number, the name of the digital product or service, and a detailed description of the issue.
2. Investigation: Our team will review your request and may contact you for further information or troubleshooting steps.
3. Decision: We will notify you of our decision within 7 business days. If your refund request is approved, we will process the refund to your original method of payment.

5. Exclusions
Refunds will not be issued for the following:
– Change of mind or personal dissatisfaction with the content of the digital product or service.
– Inability to use the digital product due to lack of technical knowledge or equipment.
– Products or services purchased at a discounted or promotional price, unless the product or service is defective or not as described.

6. Contact Information
For any questions or concerns regarding our refund and returns policy, please contact us at:
– Email: info@kaiyo-ventures.com
– Address: 5830 E 2nd St Suite 6300, Casper, WY, 82609, United States

7. Amendments
Kaiyo Ventures reserves the right to modify this refund and returns policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. Please review this policy periodically to stay informed of any updates.

By purchasing from Kaiyo Ventures, you acknowledge that you have read and agree to this refund and returns policy. Thank you for your understanding and for being a valued customer.